Contrary to popular belief, being an inspirational leader is not about charisma (although it certainly helps). Inspirational leaders live by a set of core values and couple this with effective leadership behaviours (which can be learned by anyone!).
If you have the right knowledge and skills to praise, correct coach and delegate to your team you will be on the road to being the best boss they ever had.
Reasons To Attend
- How to tackle poor performance effectively
- Learn how to motivate and inspire your individual team members
- Use practical tools to set performance objectives, give feedback and raise standards
- Recognise where leaders make mistakes in coaching and how to avoid these
Managers, Senior Managers and Heads who wish to further improve and develop their leadership, managerial skills and abilities, and typically responsible for:
- Call/Contact Centre
- Customer Service
- Customer Experience
- Customer Insight
- Customer Strategy
- Digital Customer Experience
- Customer Loyalty
ABOUT THE TRAINER
After completing a degree in Management Sciences at Manchester University, and a post-graduate Diploma in People Management (CIPD), Carolyn worked in HR and L&D for both large and small employers before becoming an in-house Training Consultant at Fujistu Services in the Service Desk division. In 2003 Carolyn set up Real Results Training Consultancy and remained very much in the world of Service Desks, Contact Centres and Customer Services, working with clients such as United Utilities, Bupa, Serco and the Co-operative Insurance designing both front line and leadership programmes and huge culture change programmes.
Previous course feedback
“Increased my knowledge and awareness in this subject hugely. Actual cases where IA has been successfully implemented were really useful, particularly around ROI.” IREEN LOCK, HEAD OF SITE/OPERATIONS MANAGER, THE AA
“Always great workshops with Martin. Thought provoking theory that actually translates to practical models for improvement.” LEON SHOUKSMITH, MARKETING ACCOUNT MANAGER AT GM FINANCIAL
“Thanks for yesterday. The team enjoyed the training and learnt a lot.” BIAN SALINS, HEAD OF SOCIAL - DIGITAL AT TSB