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State of Service Research ReportState of Service Research Report NICE Adaptive Workforce OptimisationLearn why personalisation is key to building an effective strategy Europe’s Changing CX Environment: 10 Illuminating Insights from a Multi-Country StudyLearn about Europe’s changing CX environment, with insights straight from customers

Read NowSummit Survey ReportSee what our delegates thought...

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One of the best events I've attended for years. Inspiring, thought provoking speakers who were really happy to share their experience and expertise. I loved the format!Head of Engagement, The Co-operative Group

Case studies were fantastic and the industry reports are extremely useful for that wider view of insight we're not so exposed to within our every-day roles.Customer Experience Manager Europe, HSBC

One of the best events I have been too, great speakers, atmosphere, content/mind share - really enjoyed it and will be there next year. Keep me informed of future events. Retail Specialist, AT&T

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EngageTrain provides inspirational and highly productive masterclasses, training courses and workshops built for directors, managers, supervisors and front line professionals.

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